Planning and Design Services

• Cisco Unified Contact Center Operations Support Review Service (PDF - 491 KB) New!
  
• Cisco Unified Customer Contact Center Planning and Design Service (PDF - 219 KB)
  Assess readiness to support proposed solution and accelerate successful implementation.

Implementation Services

• Cisco Unified Contact Center Performance Assurance Testing Service (PDF - 761 KB)
  Empirix and Cisco Systems have developed together a load testing solution that helps all facets of a Cisco Unified Contact Center solution meets both your business and technical requirements.

Operate Services *

• Cisco SMARTnet Service
  An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help you maximize operational efficiency.
• Cisco Smart Foundation Service
  Formerly SMB Support Assistant, Cisco Smart Foundation Service An entry-level technical support service that provides the support that small businesses need to help them maintain network reliability and minimize disruption to business.
• Cisco Software Application Support Services
  Cisco Software Application Services (SAS) and Software Application Services plus Upgrades (SASU) maximize the value of your application technology with around-the-clock access to technical support and software upgrades and updates.
• Focused Technical Support
  Provides high-touch technical support to improve an organizations operational efficiency.
• Remote Management Services
  Help your IT team manage your advanced technology network around the clock every day for the highest availability and reliability.

Optimization Services *

Cisco Unified Contact Center Optimization Service

The Cisco Unified Contact Center Optimization Service helps identify the right changes to optimize new or existing contact center solutions.